ISN GARAGE ASSIST HAVE VACANCIES ALL ACROSS THE UK

With an ever-increasing customer base, we need to ensure we can maintain the high standards for which we have become renowned.

If you think you could provide that personal, caring approach to your own set of customers and, in return, be rewarded for working as part of a close-knit and supportive team, then please apply now!

Keen to join ISN Garage Assist?

You can browse all live roles below & apply directly through our website.

Did you know…

ISN Garage Assist uses the UK’s Leading Field Service Management Software. All engineers have access to this intuitive system directly whilst on the road. This ensures complete efficiency & ease in completing the job.

Customer Service Advisor | Hofmann Megaplan

Responsible to: Service Manager.

Location: Kimbolton, Cambridgeshire.

Hours of Work: 40 hours a week. Monday to Friday 8:30 – 17:00 (30-minutes lunch break)

Our Service Co-Ordinators provide top-level customer service, not only to our clients but to our engineers, subcontractors, and colleagues.

They are outstanding communicators, who work as part of a dedicated customer service team to ensure all jobs are progressed in a prompt and timely manner, to match the premium Hofmann Megaplan garage equipment being supplied.

Purpose of the Post

To Schedule installations and service work for our engineers ensuring the parts are in stock
before arranging with customers.

Responsibilities

• Nationwide scheduling of installations and service work for engineer’s
• Liaising with our parts department to ensure parts are in stock before arranging service work
• Receiving inbound calls to diagnose faults with machines and arranging service work if required
• Making outbound calls to contact customers when installation/service work has been scheduled

Skills required

• Excellent telephone manner
• Basic knowledge of Microsoft Office
• Basic knowledge of Sage accounts (desired not essential)
• UK Driving licence
• An ability to prioritise and balance multiple workloads
• Customer Service experience would be desired but is not essential as full training will be given.

Apply today by emailing your CV and covering letter using the portal below.

Technical Service Co-Ordinator

Responsible to: Service Manager.

Location: Kimbolton, Cambridgeshire.

Hours of Work: 40 hours a week. Monday to Friday 8:30 – 17:00 (30-minutes lunch break)

Salary: Salary negotiable dependent on experience.

This position would suit someone who has been an engineer/ technician but is now thinking of working in an office environment.
Our Service Co-Ordinators provide top-level customer service, not only to our clients but to our engineers, subcontractors, and colleagues. This position would suit someone with garage equipment knowledge.
They are outstanding communicators, who work as part of a dedicated customer service team to ensure all jobs are progressed in a prompt and timely manner, to match the premium equipment being supplied.

Purpose of the Post

  • To Schedule installations and service work for our engineers ensuring the parts are in stock
    before arranging with customers. To give technical support to other Service Co-ordinator’s
    enabling them to understand customer needs.

Responsibilities

  • Nationwide scheduling of installations and service work for engineer’s
  • Liaising with our parts department to ensure parts are in stock before arranging service work
  • Receiving inbound calls to diagnose faults with machines and arranging service work if required
  • Making outbound calls to contact customers when installation/service work has been scheduled

Skills Required

  • Excellent telephone manner
  • Basic knowledge of Microsoft Office
  • UK Driving licence
  • An ability to prioritise and balance multiple workloads
  • Customer Service experience would be desired but is not essential as full training will be given.

Garage Equipment Installation Engineers & Service Engineers

Come and join an elite team of Garage Equipment Installation and Maintenance Engineers

ISN Garage Assist Engineers work on great Garage Equipment brands including Hofmann Megaplan, Atlas Platinum and ATLAS. Demand for our products and services is strong and we’re expanding our installation and maintenance operation. We’re looking for a fully trained Installation Engineers and Service Engineers to work on a range of Garage Equipment in three distinct areas of the UK:

  • Norwich/Ipswich
  • South Kent, Ashford/Canterbury
  • Manchester/Liverpool

This is an incredible opportunity for you to join one of the UK’s best Garage Equipment installation and service teams, renowned for a premium product and premium service. You’ll be joining a team of over 50 engineers supporting garages across the country, with everything from installation through to routine servicing & tool calibration.

The roles:

The roles involve working on-site with customers, to ensure slick installations or to provide service and maintenance to existing equipment. Some cross over may be required. A smart approach to problem solving & exposure to various types of garage equipment is, therefore, a must.

ISN Garage Assist is renowned for its customer service and it’s likely you’ll be the first face-to-face interaction for many customer and you’ll also be expected to help customers get started with their new equipment. So, being approachable & friendly is really important.

Summary of ideal requirements:

  • Relevant experience backed up with a good level of education & relevant trade qualifications
  • Experience working around vehicle lifts specifically would be beneficial
  • Excellent communication skills, towards customers and work colleagues
  • Comfortable working under own supervision
  • Flexible and willing to work ad hoc hours as required
  • Full UK driving license is a must
  • Able to ensure own van stock meets requirements of jobs
  • Ability to understand procedures and job instructions, specific to company standards

What you’ll get from us in return:

All of our team receive a generous 25 days annual leave on top of UK bank holidays and a highly competitive salary, which we regularly benchmark across the industry.

Access to training & development is made readily available to all through industry-leading bodies like the GEA.

We’ll also provide a modern company vehicle, mobile phone & workwear. We aim to ensure you have all the specialist equipment required to undertake your role to the highest standard without any inconvenience.